Refund policy

Return & Refund Policy – Pehnoratan

At Pehnoratan, we strive to provide high-quality jewellery and a great shopping experience.

Returns
Customers can request a return within 7 days of receiving the product if the item is damaged, defective, or incorrect.

To initiate a return, please contact us at:
Email: pehnoratan@gmail.com

Conditions for Return

  • Product must be unused and in original packaging.

  • Return request must be made within 7 days of delivery.

  • Items showing signs of use or damage will not be eligible for return.

Refunds
Once we receive and inspect the returned product, the refund will be processed within 5–7 business days.

Refunds will be issued through the original payment method or via bank transfer.

Non-Returnable Items

  • Used products

  • Items damaged due to customer mishandling

Contact for Returns
Email: pehnoratan@gmail.com